Performance Management

Presented by:

Kenneth I. Robinson, Ed.D.

Thomas B. See

Jiatian "JT" Chen

Performance management (PM) is a key human resource management process. However, in many organizations it has become administrivia that few managers see the value of. In this 60-minute presentation, we will discuss the major elements of an effective PM including setting performance expectations (e.g., MBO/OKR’s), holding feedback meetings, managing the performances of remote workers, reducing implicit biases, and coaching employees to improve performance. Practical tips will be provided on what you should do differently to make your PM a relevant and valuable process for your organization and employees.

Kenneth I. Robinson, Ed.D.

Kenneth has more than 20 years of human resources experience in both public and private sectors.  His expertise includes leadership development, diversity and equity programs, staff and professional development, and labor relations. 

His human resources experiences are within the industries of Insurance, Commercial Banking, Healthcare, Manufacturing, and Higher Education.

His educational background includes a doctorate degree in Educational Leadership, a Master of Arts degree in Industrial Relations, and a Bachelor of Business Administration in Management.

Kenneth and wife Valerie, have been married more than 30 years, and have one son Kenneth Jr, who resides in San Diego, CA.

Kenneth is CEO & Managing Partner of “Empowered2Lead Consulting Services”, a human resources firm; and is a Certified Coach, Trainer and Speaker with The John C. Maxwell Organization.

Thomas B. See

Graduated from California State Polytechnic University, San Luis Obispo in 1968; majored in Business Administration with concentrations in Industrial Relations and Psychology, and Master of Public Administration at CSUB.  He has earned the distinction of Senior Professional in Human Resources from the Human Resources Certification Institute and the Society of Human Resource Management (SHRM).  Also, Tom successfully completed the “Mediating the Litigated Case” program offered by Pepperdine University School of Law, Straus Institute for Dispute Resolution.  He is a listed mediator for the Kern County Superior Court.

SHRM selected Tom to participate as a taskforce member to develop “Measures and Metrics Standards” that an effective HR organization should capture.

Tom is a full time Lecturer of Human Resources at California State University, Bakersfield, CA.

He has over forty years of experience in the Human Resource field (Shell Oil, Williams Brothers Engineering, and California Production Service), is a Lecturer and the instructor for the Human Resources Certificate program at CSUB, and was on the American Arbitration Association’s Panel of Labor Arbitrators.  Also, he has served on the Miscellaneous Personnel Civil Service Commission for the City of Bakersfield as a commissioner.

As a Management Consultant, Tom’s “mission” is to help companies develop their strategic business plan and weave human capital and quality processes throughout that plan.  He specializes in helping Family Owned Businesses.

Jiatian "JT" Chen

Assistant Professor of Human Resource Management at the California State University, Bakersfield. He graduated with a Ph.D. in Organizational Behavior from the University of Kansas and a Master’s degree in Labor and Human Resources from The Ohio State University.

JT has taught college-level business courses including Introduction to Human Resource Management, Compensation and Benefits Administration, Organizational Behavior, and Business & Society. His current research includes organizational climates, employee well-being, and work meaningfulness.

JT's research has been published in peer-reviewed academic journals and has been presented at national and international conferences.